First, please check your spam or junk mail folder, as confirmation emails may sometimes be filtered there. If you still cannot find the email, please contact us with your registered email address and order number, and we will resend the confirmation to you promptly.

If you need to adjust order details (such as a wrong delivery address) or cancel your order, please contact our customer service team immediately while the order is still in the processing stage. We strive to ship orders as quickly as possible to meet your expectations, but once the order has been shipped, modifications or cancellations can no longer be made. We appreciate your understanding in this regard.

We apologize for the inconvenience caused by the discount code issue. First, please confirm that you have entered the entire code correctly (noting case sensitivity and avoiding extra spaces). If the problem persists after double-checking, please contact our customer service team with the discount code and your order details, and we will assist you in resolving it promptly.

Pearl energy jewelry is organic and delicate. Avoid contact with chemicals (perfumes, lotions, cosmetics, etc.) as they can corrode the pearl surface. Put on pearl jewelry after applying makeup and skincare products. Clean with a soft, damp cloth after wearing, then dry naturally. Do not use ultrasonic cleaners or harsh brushes. Store in a soft, breathable pouch separately from other jewelry to prevent scratches. Avoid exposing pearls to dry air for a long time; occasional gentle misting with distilled water can help maintain their moisture (do not soak).

Wooden energy jewelry is sensitive to moisture, so never soak it in water or expose it to humid environments for a long time. Wipe with a dry cloth to remove dirt; if necessary, use a small amount of beeswax or wood conditioner to moisturize the surface (test on an inconspicuous area first). Avoid direct sunlight and high temperatures, which can cause cracking or fading. Store in a well-ventilated, dry place when not in use.

Crystal energy jewelry should be kept away from high temperatures and sudden temperature changes to avoid thermal expansion and contraction damage. Clean with lukewarm water and a soft brush occasionally, then dry thoroughly with a clean cloth. Avoid contact with acidic or alkaline substances. When not wearing, store in a separate soft pouch to prevent friction with other jewelry. To enhance energy, you can place crystals in a bowl of sea salt (non-iodized) for 24 hours every 1-2 months (rinse and dry afterward), but avoid this method for porous crystals such as selenite or halite.

For gemstone energy jewelry, avoid knocking or colliding with hard objects to prevent scratches or cracks. Clean gently with a soft, dry cloth to remove dust and oil; do not use chemical cleaners. Store in a cool, dry place away from direct sunlight to maintain its luster and energy. It is recommended to "recharge" gemstones regularly by placing them under moonlight (especially full moon) for 4-6 hours or on a piece of selenite for 24 hours to restore their energy.

Proper care is essential to preserve the beauty and energy of your jewelry. Detailed care instructions are listed at the bottom of each product’s detail page, and we recommend the following key points: avoid prolonged exposure to water (such as bathing or swimming), keep the jewelry away from chemicals (including perfumes, lotions, and detergents), and remove it before sleeping. Following these tips will help extend the lifespan of your jewelry.

We understand how disappointing it is when your jewelry is damaged. To address this, we include a spare bracelet string with each bracelet shipment. You can restring the bracelet yourself using the spare string; for detailed guidance, please refer to the restringing tutorials in our blog. If you encounter difficulties during the process, feel free to contact us for further assistance.

We take great care in packaging each order to ensure it arrives in perfect condition. If you receive a damaged item, please contact our customer service team immediately and provide photos of the damaged product, the packaging, and your order number. Our team will assess the situation promptly and offer a solution (such as a replacement or refund) that meets your needs.